Testimonials that reflect the impact of therapeutic care

“I have been working with staff from Ty Alban for the past 6 months. During this time, I have established strong working relationships with the staff. They have provided reports in a timely manner and there is an excellent line of communication between both staff, management and myself.”

“They provide a strong sense of belonging to our children and give them ownership over their areas of the home. The staff work closely with family members and other professionals to ensure that they are aware of the current care and support plans of the children and also the relevant safety plans for the children. Ty Alban provides a safe, caring and welcoming home for the children to live in.”

“I would certainly recommend Silver Lining to others because of the standard of care they offer and patience they show with difficult children at the start of their stay. We know that these are expensive services to provide but they still provide good value compared to some other competitors.”

“These services have benefitted these young people especially because many come from difficult unsettled backgrounds with experience of abuse. The staff and management have the patience and the skills to deal with these problems and provide the children with the stability and attachments that these children have missed.”

“I have had a very good working relationship with Silver Lining. Communication is proactive and the placement are regularly in contact keeping me informed of the child’s progress. The manager and RI are very accessible, and I am always able to get in touch with the agency. Their documentation is up-to-date, and I am sent incidents etc in a timely fashion. The child I work with is very complex, and the agency are proactive in asking for support and take on board any advice given. We have a very collaborative working relationship around the care planning of the child.”

“Due to the complexities of the child, she had previously been placed in many other placements that unfortunately had broken down. However, despite this in a relatively short period the child has made progress in a number of areas for example a reduction of incidents, more social opportunities being accessed, the child being able to face her fears such as the dentist etc. The child has provided positive feedback directly around her placement. The placement has implemented very consistent boundaries and routines, and this has allowed for her to make progress in the above areas.”

“Silver Lining appear to be very collaborative in their approach and push from an MDT holistic approach. It is also very positive how accessible the RI and management generally are in my experience which again is refreshing and is not always common in independent providers.”

“Prior to my young person being placed with Silver Lining, I didn’t really have any experience of what a residential home was or what it was all about however, I soon learnt. My young person was a very complex little girl who unfortunately, learnt that no one was trustworthy, and everyone would give up in the end however, this wasn’t the case with Jade, Helen and the rest of the staff. They got to know her, inside and out, they advocated for her when needed and went above and beyond for her. They allowed her choice and control when they could and showed her that even old people can be fun”

“My young person went from having multiple incidents a day, to now being able to talk about how she feels and walk away from situations that upset her.”

“Communication from SLC was second to none, I knew exactly what was going on at home for my YP each and every day and this info was also passed onto school (every morning before she got there) so teachers knew how best to support her.”

“I feel like I am part of a really solid team which I am really happy with, I feel fully supported by my team leader and my manager, and I feel confident to approach any of the directors.”

“The amount of support I’m given from all my team members, team leaders & managers I feel helps me a lot in my role. The children that I have built strong relationships with also. No day is the same.”

“I love the culture. Having returned on a slightly negative note in August 2024 and coming back as of June 2025 it feels so refreshing to know that the company has recognised certain work cultures are unsustainable and have made real change. I love coming to work because I know that no matter who I contact as part of management or directors I will be supported.”

“I just want to give thanks for the recognition and appreciation I have already received in the short time since I have returned. It has really helped boost my confidence and I feel like a valued and trusted member of my team.”

“Feedback gathered from children, care staff, individuals and agencies as part of the inspection were overwhelmingly positive in respect of the standards of care and support children receive. Care staff reported they enjoy their work and take pride in helping children thrive.”

“I feel reassured more and more that you guys at Ty-Alban are excellent at supporting young people.”

“Given the professionalism and experience I would not hesitate in making referrals to them.”

“I have worked closely with Jade and Daryl (directors), both have provided excellent care for children on my case load. The children accommodated have benefitted a great deal and they strive to achieve the best outcomes possible for the children that we work with.”

“I would like to thank you for helping to improve my experiences when working with residential placements. I have found communication with you and your team a pleasure and professional – you are always clear and passionate about the work you do.”

“I am confident that you will make a real difference.”

“You are doing a phenomenal job.”

“Your team's drive and passion to ensure this placement holds for him is truly remarkable. I am seeing a united front in your team, one that believes this young man is redeemable, who are compassionate and empathic to the young person’s situation and circumstances.”